EWMA case study:

How SnellMedia created paid search & paid social demand
generation campaigns to generate

10,000+ live event registrations

Maiken Barsøe-Sayers

Congress Manager at EWMA (European Wound Management Association)

"Derick’s agency is fantastic - we really like his approach to business and his growth mindset. The insights he has given us and results from paid search and social are extremely valuable, and we highly rate his opinion. We can highly recommend SnellMedia to any international B2B marketing team."

Background

About EWMA

The European Wound Management Association (EWMA) is a European not-for-profit umbrella organisation that unites national wound management organisations, individuals and groups interested in wound care. EWMA aims to promote the development of indigenous epidemiology, pathology, diagnosis, prevention and treatment of wounds from all aetiologies.

The EWMA's purpose is to assist in implementing multidisciplinary and cost-effective wound care at the highest level. The organisation aims to achieve its goals by being an educational resource, organising conferences, contributing to international wound management projects, promoting the adoption of current knowledge within wound management technology and offering information on all elements of wound treatment.

About the EWMA’s conference

The EWMA hosts the largest conference of its kind in Europe and has been running for over 30 years. The conference attracts an average of over 1500 delegates from across 23 European countries and provides an opportunity for healthcare professionals to share best practices and the latest research in wound management.

About SnellMedia

SnellMedia is a demand generation agency with 25 years of marketing experience. SnellMedia has created hundreds of successful B2B channel mix marketing campaigns for clients primarily in SaaS, healthtech and manufacturing automation.

The problem

In early 2020, the pandemic struck and changed how people live, work and communicate. It forced brands to re-evaluate their communication channels and their relationship with audiences.

As the leading organisation in wound care education for the past 30 years, the EWMA had started preparations for that spring’s in-person conference in London when the pandemic first struck. Because of this, the EWMA was forced to choose between cancelling the entire event and losing momentum on all the goodwill they had built up over the years with sponsors and attendees, or moving the conference online. They elected to get help from SnellMedia, using the best marketing channel mix to quickly revive the conference to host a virtual summit with the goal of 3000 registrations (their average yearly in-person conference attendance) within 7 months.

The approach

Phase 1:
Determine what matters most to the target audience and where they consume content

Phase 4:
Reallocate budget from underperforming initiatives to create a series of pilot campaigns that can be easily scaled once proven effective

Phase 2:
Assess current marketing initiatives that are underway with the EWMA’s internal marketing team and evaluate performance

Phase 5:
Add new budget and scale up media/content creation to channels that produced repeatable results from test campaigns in phase 4

Phase 3:
Identify current marketing initiatives that are performing well vs underperforming

Phase 6:
Measure and optimise campaign budgets to incorporate the user journey and increas erevenue.

The solution

Phase 1:

We surveyed 300 of the previous year’s attendees to find out:

  • What places they go to research medical technology
  • What leaders they listen to to help them drive clinical practice
  • What leaders they listen to to help them drive clinical practice
  • What channels they use to research medical technology
  • What type of content they feel is really useful
  • What type of content they feel is a waste of time
  • What information they would need before registering for an online conference
  • At what stage would they be prepared to register for an online conference

With these insights, paired with the knowledge of what the best channel opportunities were at the time, we had a clear way forward.

Phase 2:

We met with the EWMA’s marketing department to get a sense of what they thought about their current marketing initiatives and surveyed them on what activities should be kept, started or stopped:
  • Why they thought something should be kept, started or stopped
  • What stats they were using to determine this
  • How this was affecting the overall goals for the conference
  • What would happen if this particular activity was kept, started or stopped
We coupled these insights with performance analytics from each channel and found a close match to map out the next steps.

Phase 3:

It became clear that the EWMA’s Facebook and LinkedIn long-form video content stood out from all their other marketing activities and showed significant engagement which we could leverage into a series of tests to other popular channels uncovered by audience insights gathered from phase 1. It was also clear that the EWMA’s email campaign was producing results, however; it was decided they would pause their SEO efforts in exchange to focus on what was creating the lion’s share of demand.

Phase 4:

We reallocated budget from underperforming initiatives to create a series of 19 pilot campaigns with a set budget of €500-€1000 per 1 month test:

Google Ads Pilots:

  • EWMA brand name searches
  • Brand names of competing conferences
  • Searches based on continuing education credits
  • Wound and diabetic foot treatment searches
  • Speaker name search terms
  • Search query
  • 50%+ watch time of previous videos
  • Non-converters from high intent landing pages (speakers and registration)
  • Retargeting non-converters
  • Lookalike audiences
  • Diabetes centers and wound care hospital location targeting
  • Similar audiences of diabetes and wound care website visitors

Paid Social Pilots:

  • Targeted banner ads by job titles, job functions, skills and location
  • Similar to targeted audience
  • Organic post boost
  • Targeted banner ads by industry, interests and location
  • Similar to targeted audience
  • Organic video boost
  • Short-form video clips

Phase 5:

After the first month, we increased media creation and scaled all pilots that generated a minimum of 15 registrations and produced €5+ for every €1 spent. What initially was a small series of experiments for the first month ended up generating over 10,000 conference registrations. From the original test pilots, the following list of 9 campaigns produced repeatable results that were scaled and optimised over the following 7 months leading up to the conference:

Google Ads Pilots:

  • EWMA brand name searches
  • Searches based on continuing education credits
  • Speaker name search terms
  • 50%+ watch time of previous videos
  • Non-converters from high intent landing pages (speakers and registration)
  • Retargeting non-converters

Paid Social Pilots:

  • Targeted banner ads by job titles, job functions, skills and location
  • Targeted banner ads by industry, interests and location

Phase 6:

Prior to optimising the marketing budget across various campaigns, we needed to better understand what customers were telling us about their buying journey from self-reported attribution.

Prior to this point, we found analytic software under-reporting registrations influenced by social media campaigns and over-reporting registrations from direct traffic and paid search. In other words, what registrants reported and what software reported were different, which confused social and search channel mix attribution.

By measuring campaigns both qualitatively and quantitatively, we observed the true customer journey. We found that first touch attribution via social media campaigns was less reported by software, which instead attributed search or direct traffic as the main driver of registrations.

Thus, once we knew more people were discovering the conference from speaker videos on YouTube, Facebook and LinkedIn, we could leverage the marketing budget accordingly and reach a wider audience.

The Results

Over the 7-month collaboration, we were able to generate 10,000+ registrations for the EWMA’s virtual event - more than three times the number for their average in-person event.

We continue working with the EWMA today, and not only did they go on to have a successful virtual event the following year, in 2022 when in-person events came back, EWMA had two revenue stream (virtual and in-person) events.